سياسة الشحن والتوصيل
Shipping and delivery policy within the Kingdom
- We guarantee to deliver the product within 15 working days from placing the order.
- Free shipping to the cities where we are located. Our branches and showrooms - Back Care Store (backcare.com.sa) )
- The customer bears the shipping costs to cities where they are not present, according to the prices in the store.
- We guarantee to deliver the product to the customer only once, otherwise the customer will bear the additional cost.
- The customer must inspect the product and ensure that it is free of any damage before the delivery representative leaves. His signature on the receipt or shipping policy or disclosing to the representative the OTP number sent on his mobile phone is considered his acknowledgment of the product’s safety and receipt.
- To receive your order as quickly as possible, please be accurate in providing us with the following information: full name, mobile number, detailed address (city - district - street - building).
- We have the right to contact the applicant directly via phone or WhatsApp.
- The site has the right to cancel the order in the event of an error, such as setting an incorrect price, running out of stock, or suspicion of a fraudulent order.
