Shipping and delivery policy
Shipping and delivery policy within the Kingdom
- We guarantee to deliver the product within 15 working days of completing the order.
- Free shipping to all cities. ( Our branches and showrooms – Backcare Store ( https://backcare.com.sa ) )
- The customer bears the cost of shipping to cities where they are not located, according to the prices in the store.
- We guarantee that the product will be delivered to the customer only once. Otherwise, the customer bears the additional cost.
- The customer must examine the product and ensure that it is free of any damage before the delivery representative leaves, and his signature on the receipt or bill of lading is considered an acknowledgment of the safety of the product.
- To get your request as soon as possible, we kindly ask you to be careful in providing us with your following data: full name, Mobile number, Detailed address (city – district – street – building).
- We have the right to communicate with the applicant directly through the phone or the WhatsApp application.
- The site has the right to cancel the order in the event of a defect, such as setting a wrong price, or if the quantity runs out, or if it is suspected that it is a fraud request.